OUR HAIL SHELTER COVERS NOT ONLY COVER YOUR VALUABLES, WE PROTECT THEM!

Refund Policy

Satisfaction Guarantee for Vehicle Covers

Hail Shelter™ guarantees that products you ordered will arrive in new condition, be free of defects and will cover the vehicle for which you ordered. If your item fails to meet the criteria above Hail Shelter™ will exchange the item for no additional charge (aside from price differences).

Hail Shelter Return Policy

Hail Shelter™ will accept return requests of items purchased within 30 days of receipt. Following the 30 day period, we cannot process any returns or exchanges for any reason.

Hail Shelter™ cannot accept returns of Hail Shelter products not purchased on HailShelter.com. Hail Shelter™ will only accept one return on an original order. In the event that you receive an exchange or replacement, we will not accept this replacement for a refund or exchange for any additional items.

Return Terms and Conditions

All returns which do not qualify under the Satisfaction Guarantee above are subject to the terms and conditions set forth below:

  • Returned merchandise cannot be used or dirty. It must be in new, unused, and sellable condition.
  • If an item is returned for any reason other than a defect in material or workmanship, there will be a 20% restocking charge in addition to the customer paying the cost of shipping the item back to us.
  • If for any reason a product is refunded, the shipping fee does not qualify for refund since it is paid to a 3rd party shipping service company.
  • All returns are subject to inspection prior to processing. Upon approval, Hail Shelter will issue an RMA number. These RMA numbers are valid for 30 days. All returns must be received within 30 days following of approval and have a valid RMA number. Any return received after 30 days of opening the RMA will be subject to an additional 10% restocking fee.
  • An additional 10% restocking fee will be applied to all returned products received without return authorization.
  • Replacements are shipped upon receipt of your return item. This process can take 7-10 business days from the time the returning product is shipped back to us. It is recommended that you retain any tracking number for you returning package. All returns are subject to inspection prior to processing.
  • Refunds for unused items are for the item only. Shipping charges are non-refundable, and customers are responsible for shipping the product back to Hail Shelter. In some cases customers may be responsible for the shipping costs of the replacement item.
  • Hail Shelter is not responsible if your delivery is not received due to circumstances beyond our control. Tracking information is provided to you via email automatically once your order ships. Tracking information is also available by telephone by calling our office during our normal business hours. Please contact FedEx or UPS with your tracking number to resolve any delivery issues. We do not require a signature upon delivery and thus must insist that you ship your orders to a secured and safe destination.
  • Hail Shelter will only accept one return on an original order. In the event that you receive an exchange or replacement, we will not accept this replacement for a refund or exchange for any additional items.
  • If a package is deemed undeliverable or refused and it is returned to us, we reserve the right to charge the customer for all shipping fees and an additional 10% restocking fee.
  • All exchanges are final. No products that have been received as an exchange are allowed to be returned.